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Usability evaluation on android based online transportation applications by adopting driver satisfaction using testing usability

Author: 
Hendi Setyawan and Teddy Oswari

In the modern era, to fulfill its activities, Indonesian people need online transportation as a tool in carrying out daily activities. Therefore, online transportation service entrepreneurs try to improve service quality, ease of ordering, fleet comfort, punctuality. This study aims to evaluate driver satisfaction with the use of an android-based online transportation application using the usability method.
The population used in the study is an online transportation driver who uses the GoCar service application in Jakarta, Tangerang and Depok. Testing is done by usability interviews, multiple linear regression tests and hypothesis testing.
Results of the study: interviews with 5 drivers were given the task to deliver passengers with cash payments successfully carried out well. Based on the questionnaire obtained from 102 respondents, overall driver satisfaction obtained a score of 74% indicating a good evaluation according to the driver. Usability evaluation on GoCar applications, namely the quality of usability and information quality significantly affect the satisfaction of GoCar drivers, partially the quality of service interactions does not affect the satisfaction of GoCar application drivers. So simultaneously, the quality of usability, quality of information and quality of service interaction affect driver satisfaction.

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